Terms and Conditions

1. Introduction

Profichat.net offers omnichannel communication tools that allow businesses to manage customer interactions across multiple platforms, including chat, email, and social media.

2. Scope of Services

The platform integrates messaging channels, enabling businesses to manage customer interactions efficiently. Availability may depend on your region and integrated third-party services.

3. User Eligibility

  • Users must be at least 18 years old to use the platform.
  • By using Profichat.net, you confirm your legal capacity to enter into a binding agreement.

4. User Account Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials.
  • Profichat is not liable for unauthorized access due to negligence.
  • Any unauthorized access must be reported immediately.

5. Payments, Fees, and Refund Policy

  • Fees are communicated during registration or subscription.
  • Payments are non-refundable except as explicitly defined.
  • Late payments may incur interest as permitted by law.

6. Service Modifications and Availability

We reserve the right to modify, update, or discontinue services at any time. Although we aim for minimal downtime, we cannot guarantee uninterrupted access.

7. Third-Party Integrations

Users must comply with the terms of any integrated third-party services (e.g., WhatsApp, Facebook). Profichat.net is not responsible for service interruptions caused by third-party platforms.

8. Data Protection and Privacy

Our Privacy Policy governs the collection and use of data. Users retain ownership of their data and must comply with applicable data protection laws.

9. Intellectual Property

All platform content, including software and trademarks, is owned by Smart Player Systems OÜ. Users may not copy, modify, or reverse-engineer any part of the platform.

10. Prohibited Use

  • Engaging in illegal activities or transmitting harmful content.
  • Spamming, hacking, or unauthorized account access.
  • Violating intellectual property rights of Profichat.net or third parties.

11. Termination and Suspension

  • We may suspend or terminate accounts for policy violations without notice.
  • Users may terminate accounts at any time, but fees already paid are non-refundable.

12. Limitation of Liability

Profichat.net is provided "as-is" without guarantees of uninterrupted service. Liability is limited to fees paid within the last three months.

13. Indemnification

You agree to indemnify and hold harmless Smart Player Systems OÜ from claims or damages arising from your use of the platform.

14. Confidentiality

Both parties must keep confidential information secure, except when required by law.

15. Governing Law and Dispute Resolution

These terms are governed by the laws of Estonia. Disputes will be resolved through negotiation or arbitration.

16. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, such as natural disasters or technical disruptions.